Turnover intentions and job performance of accountants: The role of religiosity and spiritual intelligence

Keywords: turnover intentions, job performance, spiritual intelligence, accountants

Abstract

This paper examined the turnover intentions of accountants practicing with audit firms in Ghana. The study specifically, investigated the factors that influence the intentions of accountants to quit their jobs and further ascertained if the intentions to quit have any implications on the job performance of accountants. A survey method of research was adopted and a set of questionnaires was administered to accountants working with accounting firms certified and approved by the Institute of Chartered Accountants, Ghana (ICAG). The hypothesized relationships of the study were tested using the Partial Least Square-based structural equation modeling technique. The findings of this study demonstrate that organizational commitment, job satisfaction, emotional exhaustion, and religiosity are good predictors of turnover intentions of accountants. Further, our analysis also indicates that turnover intentions impact negatively on job performance of accountants. Our findings have two important implications. First, we highlight the relevance of the spiritual dimension of the determinants of turnover intentions by demonstrating with evidence that the extent of an individual’s attachment and commitment to religious values and beliefs have important implications on turnover intentions. Second, while job performance has been found to influence turnover intentions of employees, the evidence provided in this study suggests that turnover intentions are also a good predictor of employees’ job performance.

Downloads

Download data is not yet available.

Metrics

Metrics Loading ...

References

Ahmed, R. A. & Abdullah, H. A. (2016). A proposed framework of audit fees determinants in the Kurdistan region. European Journal of Business and Management, 8(12).

Aghdasi, S., Kiamanesh, A. R., & Ebrahim, A. N. (2011). Emotional intelligence and organizational commitment: Testing the mediatory role of occupational stress and job satisfaction. Procedia - Social and Behavioral Sciences, 29(2010), 1965–1976.

Amin Mohamed, A., Wisnieski, J., Askar, & Syed. (2004). Towards a theory of spirituality in the workplace. Competitiveness Review: An International Business Journal, 14(1/2), 102-107.

Armstrong, M. (2006). A handbook of human resource management practice, tenth edition, Kogan Page Publishing, London, 264

Anwar, M. A., & Osman-Gani, A. M. (2015). The effects of spiritual intelligence and its dimensions on organizational citizenship behavior. Journal of Industrial Engineering and Management, 8(4), 1162-1178.

Ashmos, D.P. &Duchon, D. (2000), Spirituality at work: A conceptualization and measure, Journal of Management Inquiry, 9(2), 134?45.

Astrachan, C. B., Patel, V. K., &Wanzenried, G. (2014). A comparative study of CB-SEM and PLS-SEM for theory development in family firm research. Journal of Family Business Strategy, 5(1), 116-128.

Aydogdu, S. (2011). An empirical study of the relationship between job satisfaction, organizational commitment, and turnover intention. International Review of Management and Marketing, 1(3), 43–53.

Babakus, E., Yavas, U., &Karatepe, O. M. (2008). The effects of job demands, job resources and intrinsic motivation on emotional exhaustion and turnover intentions: A study in the Turkish hotel industry. International Journal of Hospitality & Tourism Administration, 9(4), 384-404.

Bergin, A. E. (1994). Religious Lifestyles and Mental Health, 69–93. Springer, New York, NY.

Campbell, J. W., Im, T., &Jisu, J. (2014). Internal efficiency and turnover intention: Evidence from local government in South Korea. Public Personnel Management, 43(2), 259-282.

Chi, W., Hughen, L., Lin, C. J., &Lisic, L. L. (2013). Determinants of audit staff turnover: Evidence from Taiwan. International Journal of Auditing, 17(1), 100-112.

Chong, V. K., & Monroe, G. S. (2013). The impact of the antecedents and consequences of job burnout on junior accountants’ turnover intentions: a structural equation modeling approach. Accounting and Finance.

Chong, V. K., & Monroe, G. S. (2015). The impact of the antecedents and consequences of job burnout on junior accountants' turnover intentions: a structural equation modeling approach. Accounting & Finance, 55(1), 105-132.

Cohen, A. (2003). Multiple commitments in the workplace: An integrative approach. Psychology Press.

Ducharme, L. J., Knudsen, H. K., & Roman, P. M. (2007). Emotional exhaustion and turnover intention in human service occupations: The protective role of co-worker support. Sociological Spectrum, 28(1), 81-104.

Financial Reporting Council (FRC) (2006), ‘Promoting audit quality’, Discussion Paper, London: FRC.

Ferreira Vasconcelos, A. (2009). Intuition, prayer, and managerial decision-making processes: a religion-based framework. Management Decision, 47(6), 930-949.

Folami, L., & Bline, D. (2012). The relationship among job satisfaction, task complexity and organizational context in public accounting, 8(4), 207–224.

Fogarty, T. J., & Kalbers, L. P. (2006). Internal auditor burnout: an examination of behavioral consequences. Advances in Accounting Behavioural Research.

Fornell, C. and Larcker, D.F. (1981), Structural equation models with unobservable variables and measurement error: algebra and statistics, Journal of Marketing Research, 18(3), 382-388.

Goldstein, D. (2014). Recruitment and Retention?: Could emotional intelligence be the answer. Journal of New Business Ideas &Trends, 12(2), 14–21.

George, M. (2006). Practical application of spiritual intelligence in the workplace. Human Resource Management International Digest, 14(5), 3-5.

Gertsson, N., Sylvander, J., Broberg, P., & Friberg, J. (2017). Exploring an audit assistant’s decision to leave the audit profession. Managerial Auditing Journal, 32(9), 879-898.

Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Partial least squares structural equation modeling: rigorous applications, better results, and higher acceptance. Long Range Planning, 46(1–2), 1–12.

Hassan, N., Mohammad, A., Mohd, F., Rozilah, A., & Ali, S. (2015). Religiosity perceptions and employee turnover intention in Malaysia. International Journal of Social Science and Humanity, 5(1), 120-125.

Halbesleben, J. R., & Buckley, M. R. (2004). Burnout in organizational life. Journal of Management, 30(6), 859-879.

Hiltebeitel, K. M., &Leauby, B. A. (2001). Migratory patterns of entry-level accountants. The CPA Journal, 71(4), 54.

Hoppock, R. (1935). Job satisfaction. New York: Harper

Ijigu, A. W. (2015). The effect of selected human resource management practices on employees' job satisfaction in Ethiopian public banks. Emerging Markets Journal, 5(1), 1-16

Jannah, B. S., Baridwan, Z., & Hariadi, B. (2016). The determinant of Auditors’ Turnover Intention from Public Accounting Firm. Imperial Journal of Interdisciplinary Research, 2(2), 537–547.

Jaramillo, F., Mulki, J. P., & Solomon, P. (2006). The role of ethical climate on salesperson’s role stress, job attitudes, turnover intention, and job performance. Journal of Personal Selling & Sales Management, 26(3), 271-282.

King, D. (2008). Rethinking claims of spiritual intelligence: A definition model and measure. Thesis, Trent University.

Koražija, M., Žižek, S. Š., &Mumel, D. (2016). The relationship between spiritual intelligence and work satisfaction among leaders and employees. Našegospodarstvo/Our economy, 62(2), 51-60.

Kutcher, E. J., Bragger, J. D., Rodriguez-Srednicki, O., & Masco, J. L. (2010). The role of religiosity in stress, job attitudes, and organizational citizenship behavior. Journal of Business Ethics, 95(2), 319-337.

Lambert, E., & Paoline III, E. A. (2010). Take this job and shove it: An exploratory study of turnover intent among jail staff. Journal of Criminal Justice, 38(2), 139-148.

Laschinger, H. K., Almost, J., Purdy, N., & Kim, J. (2004). Predictors of nurse managers' health in Canadian restructured healthcare settings. Nursing Leadership (Toronto, Ont.), 17(4), 88-105.

Lim, A. J. P., Loo, J. T. K., & Lee, P. H. (2017). The impact of leadership on turnover intention: the mediating role of organizational commitment and job satisfaction. Journal of Applied Structural Equation Modelling, 1(1), 27-41.

Liu, D., Mitchell, T. R., Lee, T. W., Holtom, B. C., &Hinkin, T. R. (2012). When employees are out of step with coworkers: How job satisfaction trajectory and dispersion influence individual and unit-level voluntary turnover. Academy Of Management Journal, 55(6), 1360-1380.

Medina, E. (2012). LizMedina_QMSS_Thesis.

McGhee, P., & Grant, P. (2008). Spirituality and ethical behavior in the workplace: Wishful thinking or authentic reality. Electronic Journal of Business Ethics and Organisation Studies, 13(2), 61-69

Mokhlis, S. (2006). The effect of religiosity on shopping orientation: an exploratory study in Malaysia. Journal of American Academy of Business, 9(1), 64-74.

Mor Barak, M. E., Nissly, J. A., & Levin, A. (2001). Antecedents to retention and turnover among child welfare, social work, and other human service employees: What can we learn from past research? A review and metanalysis. Social service review, 75(4), 625-661.

Neck, C. P., & Milliman, J. F. (1994). Thought Self-leadership, 9(6), 9–16.

Olowookere, E. I., Adekeye, O. A., Adejumo, G. O., Agoha, B. C., &Sholarin, M. A. (2016).Influence of religiosity on turnover intention: empirical evidence from selected employees in Lagos and Ogun States. IFE Psychological: An International Journal, 24(2), 132-138.

Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual review of psychology, 52(1), 397-422.

Maslach, C., Jackson, S. E., Leiter, M. P., Schaufeli, W. B., & Schwab, R. L. (1986). Maslach burnout inventory, 21, 3463-3464.

Mowday, R. T., Porter, L. W., &Dubin, R. (1974). Unit performance, situational factors, and employee attitudes in spatially separated work units. Organizational Behavior and Human Performance, 12(2), 231-248.

Nunnally, J.C. (1978), Psychometric Theory, McGraw-Hill, New York, NY

Owusu, G. M. Y., Obeng, V. A., Ofori, C. G., Ossei Kwakye, T., & Bekoe, R. A. (2018). What explains the student’s intentions to pursue a certified professional accountancy qualification? Meditari Accountancy Research, 26(2), 284-304.

Porter, L. W., Steers, R. M., Mowday, R. T., &Boulian, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603.

Pradana, A., &Salehudin, I. (2013). Role of work overload toward turnover intention among newly hired public accountants. Munich Personal RePEc Archive, (54342), 1–16.

Purnamasari, P., &Amaliah, I. (2015). Fraud prevention: Relevance to religiosity and spirituality in the workplace. Procedia-Social and Behavioral Sciences, 211, 827-835.

Rahman, W., Rahman, H., & Ali, F. (2015). Interrelationship of employee development, organizational commitment, job satisfaction and their impact on turnover intentions. City University Research Journal, 5(2), 301-314

Ramalho Luz, C. M. D., Luiz de Paula, S., & de Oliveira, L. M. B. (2018). Organizational commitment, job satisfaction and their possible influences on intent to turnover. Revista de Gestão, 25(1), 84-101.

Sauerwein, J. (2017). The intersection of religiosity, workplace spirituality and ethical sensitivity in practicing accountants. Journal of Religion and Business Ethics, 3(2), 4.

Schwepker Jr, C. H. (2001). Ethical climate's relationship to job satisfaction, organizational commitment, and turnover intention in the salesforce. Journal of Business Research, 54(1), 39-52.

Seligman, M. (2002). Authentic happiness using the new positive free press psychology to realize your potential for lasting fulfillment, New York

Sheldon, M. E. (1971). Investments and involvements as mechanisms producing commitment to the organization. Administrative science quarterly, 16(2).

Tarigan, V., & Ariani, D. W. (2015). Empirical study relations job satisfaction, organizational commitment, and turnover intention. Advances in Management &Applied Economics, 5(2), 21–42.

Tnay, E., Othman, A. E. A., Siong, H. C., & Lim, S. L. O. (2013). The influences of job satisfaction and organizational commitment on turnover intention. Procedia-Social and Behavioral Sciences, 97, 201-208.

Vaughan, F. (2002). What is spiritual intelligence? Journal of humanistic psychology, 42(2), 16-33.

Weaver, G. R., & Agle, B. R. (2002). Religiosity and ethical behavior in organizations: A symbolic interactionist perspective. Academy of Management Review, 27(1), 77–97.

Wallace, J., &Gaylor, K. P. (2012). A study of the dysfunctional and functional aspects of voluntary employee turnover. SAM Advanced Management Journal, 77(3), 27.

Walsh, J. P., Ashford, S. J., & Hill, T. E. (1985). Feedback obstruction: The influence of the information environment on employee turnover intentions. Human Relations, 38(1), 23-46.

Wolman, RN. (2001).Thinking with your soul: spiritual intelligence and why it matters. New York: Harmony Books.

Yücel, I. (2012). Examining the relationships among job satisfaction, organizational commitment, and turnover intention: An empirical study. International Journal of Business and Management, 7, 44–58.

Zafar, R., Altaf, M., Bagram, M. M. M., Hussain, H., Tabassum Riaz, A. H., Nadim, M., & Chaudhry, M. S. (2012). Religiosity, as a determinant of turnover intention: An exploratory study. The Journal of Commerce, 4(4), 1-8.

Zimmerman, R. D., &Darnold, T. C. (2009). The impact of job performance on employee turnover intentions and the voluntary turnover process: A meta-analysis and path model. Personnel Review, 38(2), 142-158.

Published
2020-03-13
How to Cite
Dordunu, W., Owusu, G. M. Y., & Simpson, S. N. Y. (2020). Turnover intentions and job performance of accountants: The role of religiosity and spiritual intelligence. Journal of Research in Emerging Markets, 2(1), 43-61. https://doi.org/10.30585/jrems.v2i1.405