The relationship of the dimensions of job satisfaction to job performance: A case study of a multinational company in Lesotho
This study aims to investigate job satisfaction and job performance relationship in a multinational company in the least developed country. This study also examines the relationship between job satisfaction dimensions and job performance of the employees. Data were collected from a sample of the leading multinational telecommunication company in Lesotho. The aforementioned relationships were tested based on correlation analysis and multiple regression analysis. Although there is an extensive body of research regarding job satisfaction and job performance relationship, the research concerning the two variables in multinational companies in the least developed countries is rather few and overlooked. The results demonstrate that there is empirical support for the hypothesized relationships except for operating conditions sub-dimension of job satisfaction.
Ali, A. A., Edwin, O., & Tirimba, O. I. (2015). Analysis of Extrinsic Rewards and Employee Satisfaction: case of Somtel Company in Somaliland. International Journal of Business Management & Economic Research, 6(6), 417-435
Ahmad, M. B., Wasay, E., & Malik, S. U. (2012). Impact of Employee Motivation on Customer Satisfaction: Study of Airline Industry in Pakistan. Interdisciplinary Journal of Contemporary Research in Business, 4(6), 531-539
Ali, A., & Haider, J. (2012). Impact of internal organizational communications on employee job satisfaction-Case of some Pakistani Banks. Global Advanced Research Journal of Management and Business Studies, 1(10), 38-44.
Amin, M., Aldakhil, A. M., Wu, C., Rezaei, S., & Cobanoglu, C. (2017). The structural relationship between TQM, employee satisfaction and hotel performance. International Journal of Contemporary Hospitality Management, 29 (4), 1256 - 1248
Anitha, J. (2014). Determinants of employee engagement and their impact on employee performance. International Journal of Productivity and Performance Management, 63(3), 308-323
Baharin, I., & Sentosa, I. (2012). Sustainable Development and Multinational Business.IOSR Journal of Business and Management, 1(3), 50-56
Bakoti?, B. (2016). Relationship between job satisfaction and organizational performance. Economic Research-Ekonomska Istraživanja, 29 (1),118-130
Ceylan, A. & Ulutürk, H. (2006). Rol belirsizli?i, rol çat??mas?, i? tatmini ve performans aras?ndaki ili?kiler, Do?u? University Journal, (7), 48-58
Cobb, B. (2004). Assessing job satisfaction and emotional intelligence in public school teachers, B.A.Thesis, Department of Psychology, Western Kentucky University. Available at https://digitalcommons.wku.edu/cgi
Cooper, D. R., & Schindler, P. S. (2014). Business Research Methods, 12th Ed. New York, New York: McGraw?Hill
Currivan, D.B. (1999). The causal order of job satisfaction and organizational commitment in models of employee turnover. Human resource Management review, 9 (4), 495-524
De Schutter, O. (Ed.) (2005). Transnational Corporations and Human Rights, United Kingdom, Hart Publishing, Oxford
Dugguh, S., & Dennis, A. (2014). Job satisfaction theories: Traceability to employee performance in
Organizations. IOSR Journal of Business and Management, 16 (5),11-18
Fluegge-Woolf, E.R. (2014). Play hard, work hard: Fun at work and job performance, Management Research Review, 3 (8), 682-705
Fobete, D.N. (2013). Multinational Corporation and Third World Development GRIN, Verlag
Fok, R. H., & Yeung, R. M. (2016). Work attitudes of Generation Y in Macau’s hotel industry:
Management’s perspective. Worldwide Hospitality and Tourism Themes, 8 (1), 83-96
Garrin, J. (2014). Self-efficacy, self-determination, and self-regulation: The role of the fitness professional in social change agency. Journal of Social Change, 6 (1),41–54
Greer, J., & Singh, K. (2002). A Brief History of Transnational Corporations, Global Policy Forum
Gregory,B.T., Harris,S.T., Armenakis,A.A. & Shook, C.L. (2009). Organizational culture and effectiveness:
A study of values, attitudes, and organizational outcomes. Journal of Business Research, 62 (7),673- 679
Gupta, M. (2014). Employees Satisfaction towards Monetary Compensation Practices. Global Journal of Finance and Management, 6 (8), 757-764
Hansen, M.W., & Gwozdz, W. (2013). What makes MNCs succeed in developing countries: An empirical analysis of subsidiary performance. CBDS Working Paper Series
Hellqvist,N.(2011).Global performance management: A Research Agenda. Management Research Review, 34 (8), 927-946
Haile, M. & Premanandam, P. (2017). Employees’ job satisfaction in Ethiopia: A Comparative study of selected public and private sectors in Woldia district. International Journal of Applied Research, 3 (4),19-25
Imran, R. Majeed, M. & Ayub, A. (2015). Impact of Organizational Justice, Job Security and Job satisfaction on Organizational Productivity. Journal of Economics, Business and Management, 3 (9), 840-845
Javed, M., Balach & Hassan, F. (2014). Determinants of Job Satisfaction and its impact on employee Performance and Turnover Intentions. International Journal of Learning & Development, 4 (2), 120-140
Jin, H. (2017). Multinational Corporations and EU Economic Integration. Centria University of Applied Sciences Business Management
Klaus, A.R & Cregan, C. (2017). Cosmetic facial surgery: the influence of self-esteem on job satisfaction
and burnout. Asia Pacific Journal of Human Resources, (5), 320-336
Kaur, A. (2013). Maslow’s Need Hierarchy Theory: Applications and Criticisms. Global Journal of
Management and Business Studies, 3(10), 1061-1064
Kehoe, R. R., & Wright, P. M. (2013).The impact of high-performance human resource practices on employees’ attitudes and behaviours. Journal of Management, 39 (2), 366 - 391
Kemoh, L, M. (2016). The Impact of Motivation on Employees Performance in an Organization: A Case of UNICEF, Somalia Support Centre, Nairobi.
Kosteas, V.D. (2011). Job Satisfaction and promotions. Industrial Relations: A Journal of Economy and Society, 50(1),174 - 194
Linz, S.J., & Semykina, A. (2012). What makes workers happy? Anticipated rewards and job satisfaction. Industrial relations: A Journal of Economy and Society, 51(84),11-84
Locke, E. A. (1976). The Nature and Causes of Job Satisfaction. In M. D. Dunnette (Ed). Handbook of industrial and organizational psychology, Chicago, IL: Rand.
Miah, M., & Hafid, N. (2019). A Review Study of the Human Resource Management Practices on Job Satisfaction of Hotel Industry Employees of Malaysia. International Journal of Human Resource Studies, 9 (3),75-85
Millán, J. M., Hessels, J., Thurik, R., & Aguado, R. (2013). Determinants of job satisfaction: A European comparison of self-employed and paid employees. Small Business Economics, 40 (3), 651-670
Muchemi, T. W. (2015). Factors Affecting Employee Satisfaction in Non-Governmental Organizations: A Case Study of Africa Yoga Project. Unpublished Doctoral dissertation, United States International University-Africa. Available at http://erepo.usiu.ac.ke/11732/707
Mukul, A, Z., Rayhan, J, S., Hogue, F., & Islam, F (2013). Job characteristics model of Hackman and Oldham in garment sector in Bangladesh: a case study at Saver area in Dhaka district. International Journal of Economics, Finance and Management Sciences, 1 (4),188-195
Musyoka, S. (2015). Effect of Staff Welfare Programs on Employee Satisfaction among Commercial Banks in Kenya, Doctoral Dissertation, United States International University-Africa
Omondi, C. (2015). Parent-Subsidiary Relationship and How It Affects Performance in Telkom Kenya (Orange), MBA thesis. Nairobi: University of Nairobi. Available at https://pdfs.semanticscholar.org/e6da/04996312b7f15256ae2c09383da143f7addf.pdf
Pandey, J. (2019). Factors Affecting job performance: An Integrative Review of Literature. Management Research Review, 42 (2), 263-289
Pan, F. C. (2015). Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel.Tourism Management, 46, 84-91
Pergamit, M. R., & Veum, J. R. (1999). What is a promotion? Industrial and Labor Relations Review, 52(4), 581-601
Peng, Y.P. (2014). Job satisfaction and job performance of university librarians: A disaggregated
Examination. Library and information research, 36 (1), 74-82
Piekkari, R., & Zander, L. (2005). Language and communication in international management. International Studies of Management and Organization, 35 (1), 3 - 9
Pradhan, R. K., & Jena, L. K. (2017). Employee performance at workplace: Conceptual model and empirical validation. Business Perspectives and Research, 5(1), 69-85.
Rosete, D. (2006). The impact of organizational values and performance management congruency on satisfaction and commitment. Asia Pacific Journal of Human Resources, 44(1),7-24
Shields, M., & Price, S. (2002). Racial harassment, job satisfaction and intention to quit: Evidence from British Nursing Profession. Economica, 69 (3), 295 -362
Singh,S.K., & Singh, A.P. (2019). Interplay of organizational justice, psychological empowerment, organizational citizenship behaviour, and job satisfaction in the context of circular economy. Management Decision, 57 (4), 937 - 952
Singh J., & Jain, M. (2013). A Study of Employees’ Job Satisfaction and Its Impact on their Performance. Journal of the Indian Research, 4, 105-111
Steel, P., Schmidt, J., Bosco, F., & Uggerslev, K. (2019). The effects of personality on job satisfaction and life satisfaction: A meta-analytic investigation accounting for bandwidth–fidelity and commensurability. Human Relations, 72(2), 217-247
Spector, P.E. (1994). Job Satisfaction Survey, Tampa, FL: Department of Psychology, University of South Florida.
Streiner, D. L. (2003). Starting at the Beginning: An Introduction to Coefficient Alpha and Internal
Consistency. Journal of Personality Assessment, 80 (1), 99-103
Thahier, R., Ridjal, S., & Risani, F. (2014). The influence of leadership style and motivation upon employee
performance in the provincial secretary office of West Sulawesi. International Journal of Academic Research, 6 (1),116-124
Taris,T.W., & Schreurs,P.S. (2009). Well-being and organizational performance: An organizational-level
test of the happy-productive worker hypothesis. Work & Stress, 23 (2),120 - 136
Thornbecke, W.,& Salike,N. (2014). Understanding foreign direct investment in East Asia. ADBI Working Papers, No. 290. Available at https://www.adb.org/sites/default/files/publication/156145/adbi-wp290.pdf
Tüzün, ?.K. (2013).Organizational Levels of Analysis of Communication Satisfaction and Identification
in Relation to Job Satisfaction. Journal of Economics, Business and Management, 1(1), 1-5
Valaei, N. & Rezai, S. (2016). Job Satisfaction and organizational commitment: An Empirical Investigation among ICT-SMEs. Management Research Review, 39 (2),1663-1694
Williams, H.L.,Costley,T.,Bellury, L.M. & Moobed, J. (2018). Do health promotion behaviours affect levels of job satisfaction and job stress for nurses in an acute care hospital? The Journal of Nursing Administration, 48 (6),342-348
Wattoo, M.A. (2019). High-performance work systems and work-family interface: job autonomy and self-efficacy as mediators. Asia Pacific Journal of Human Resources, retrieved from https://onlinelibrary.wiley.com/doi/abs/10.1111/1744-7941.12231
Wong. C.A., & Laschinger, H.K.S. (2013). Authentic leadership, performance, and job satisfaction: the mediating role of empowerment. Journal of Advanced Nursing, 69 (4), 947-959
Yousaf, S., Latif, M., Aslam, S., & Saddiqui, A. (2014). Impact of financial and nonfinancial rewards on employee motivation. Middle-East journal of scientific research, 21(10),1776-1786.
Zikmund, W. G., Babin, B. J., Carr, J. C. & Griffin, M. (2014). Business research methods. Cengage Learning.
Zinal. M. B. (2016). The Effect of Training on Employee’s Performance. Unpublished Master Dissertation. Netherlands Bureau for Economic Policy Analysis.
Copyright (c) 2019 Lineo Rosina Ratia, Sule Erdem Tuzlukaya
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.