S., S.; G.R., P.; NAIR, M.; WORKU, G. B.; MANSOOR, W.; RAO, A. Predicting Users’ Responses of Public Utility Services - Multivariate and Neural Network Analysis - A Case Study. International Review of Advances in Business, Management and Law, v. 1, n. 1, p. 13-33, 8 Apr. 2018.